Heskon B2B Revisie 
What does the European Right to Repair entail?
The new European Right to Repair Directive 2024/1799 is intended to make product repair more accessible and more attractive. The broader aim is to encourage more sustainable consumer behaviour by making repair a more viable alternative to replacing or discarding a defective product.
For certain products, consumers will have the right to require the manufacturer to carry out a repair even after the seller’s statutory liability period has expired. This repair obligation does not apply to every product, but only to product categories covered by specific EU repairability requirements.
For products containing batteries, the repairability requirements under the EU Battery Regulation are therefore particularly relevant.
Preparing for Right to Repair
For products covered by the repair obligation, manufacturers must ensure that repair is available at a reasonable price and within a reasonable period. The repair itself may be outsourced to a specialised repair partner such as Heskon.
Need help translating the requirements of the EU Right to Repair Directive 2024/1799 into a practical approach for your organisation?
Complete the form below and we can discuss what the Directive means for your organisation and how it may affect your existing service and repair processes.